SHOPPING INFORMATION

  1. UK Standard delivery – FREE – £0.00 – delivers in approximately 3-5 working days
  2. UK 1st class shipping – £2.99 – delivers in approximately 2-3 working days
  3. UK Next working day delivery – £9.99 – delivers the next working day (Mon-Fri 9am-6pm)
  4. Channel Island Standard delivery- FREE – £0.00 – delivers in approximately 3-15 working days
  5. Europe delivery – £10.00 – delivers in approximately 3-15 working days

For next working day orders, orders need to be placed by 2pm the working day before you require delivery.

Next working day orders are not delivered on Saturdays, Sundays or bank holidays

Please see below for when you will receive your next working day order –

If you place your next working day order … You will receive it on ….
by 3pm on Mon Tues 9am-6pm
by 3pm on Tues Weds 9am-6pm
by 3pm on Weds Thurs 9am-6pm
by 3pm on Thurs Fri 9am-6pm
by 3pm on Fri Mon 9am-6pm
on Saturday Tues 9am-6pm
on Sunday Tues 9am-6pm
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders are sent out on the day we receive the payment.

Once a customer pays their bill, the company will provide them a receipt which is a proof of payment. An invoice comes before a payment has been, while a receipt comes after the payment has been made.

PAYMENT INFORMATION

If the account is with the same banking institution, the payment can appear within minutes online. If you’re using a separate bank or account, it could take up to three to five business days.

Wish lists are collections of desired products saved by customers to their user account, signifying interest without immediate intent to purchase. Offering wish lists is an effective way to reduce shopping cart abandonment and fulfill sales from customers who showed intent but didn’t end up purchasing.

Always Ask for the Item and Packing

It is always important that you get your customers to return defective or broken products and the original packaging. You should mention this in your damaged goods return policy as a mandatory condition for exchange or return.

You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 03333 112 113 within a period of 14 days beginning on the day after the day you receive your goods.